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ITIL Service Management Excellerator 1.10
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes: - Process Excellence Master Program Plan- Process Excellence Program Awareness & Overview - Detailed Program Charter & Planning Criteria- Critical Success Factors & Key Performance Indicators- IT Services Environment Assessment & Action Matrix - Measurement Planning & Program Overview - Measurement Program Charter & Workbook - ITSM Metrics Library & Design Workbooks - Communications Planning & Stakeholder Workbooks Templates include specific examples and guidelines for accelerated deployment, including:- Over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs) and detailed activity descriptions- Completed example measurement workbooks for ITIL Service Support processes; linked to IT objectives and business goals - Prioritized attention to IT service gaps using specific criteria, thresholds and weights - IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance- Library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes- Value-based design templates to align IT measurement with business goals and objectives- Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership- IT Measurement key performance indicators for IT service accuracy, control, cost, efficiency, quality and timeliness...and more!
| Size: 2.10 MB | Price: $149.00 |  |  |
| Downloads: | 62 |
| Released: | 2006-01-15 |
| Language: | English |
| Platform: | Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003 |
| Requirements: | Microsoft Office, Adobe Reader |
ITIL Service Management Excellerator reviews
| Rating: | 5 |
| Reviewed by: | prata@yahoo.com, 2007-08-14, 19-26 |
| Comment: | recommended software|
| Rating: | 5 |
| Reviewed by: | Connie H., 2007-08-14, 19-23 |
| Comment: | Very useful; suprisingly inexpensive.|